{"id":79395,"date":"2024-02-29T18:08:19","date_gmt":"2024-02-29T17:08:19","guid":{"rendered":"https:\/\/wishibam.com\/?p=79395"},"modified":"2024-02-29T18:42:52","modified_gmt":"2024-02-29T17:42:52","slug":"definition-agent-conversationnel-chatbot","status":"publish","type":"post","link":"https:\/\/wishibam.com\/en\/definition-agent-conversationnel-chatbot\/","title":{"rendered":"Agent Conversationnel"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"79395\" class=\"elementor elementor-79395\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45348c3a elementor-section-boxed elementor-section-height-default elementor-section-height-default tm-col-stretched-none tm-bg-color-over-image\" data-id=\"45348c3a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-506b752a tm-bg-color-over-image\" data-id=\"506b752a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cc9dba horizontal-line-align-left vertical-line-align-bottom square-box-align-center elementor-widget elementor-widget-tm-ele-section-title\" data-id=\"4cc9dba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-ele-section-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tm-sc-section-title section-title line-right-current-theme\">\r\n\t<div class=\"title-wrapper\">\r\n\t\t\t\t\t\t\t<h1 class=\"title\">\r\n\r\n\t\t\r\n\t\t\t\t<span class=\"title-part1\">Agent Conversationnel & Chatbot<\/span>\r\n\t\t\t\t\r\n\t\t\r\n\t<\/h1>\r\n\t<div class=\"title-seperator-line\"><\/div>\t\t\t\t<h2 class=\"subtitle\">\r\n\r\n\t\t\r\n\t\tD\u00e9finition : Agent Conversationnel\t<\/h2>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14365fa elementor-widget elementor-widget-text-editor\" data-id=\"14365fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un <strong>Agent Conversationnel<\/strong> (aussi appel\u00e9 <strong>Chatbot<\/strong>) est un assistant virtuel permettant de simuler un dialogue avec un utilisateur. Les \u00e9changes peuvent \u00eatre vocaux (Siri, Google Home, Cortana\u2026) ou textuels (OUIbot, JAM\u2026).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61143d0 horizontal-line-align-left vertical-line-align-bottom square-box-align-center elementor-widget elementor-widget-tm-ele-section-title\" data-id=\"61143d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-ele-section-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tm-sc-section-title section-title line-right-current-theme\">\r\n\t<div class=\"title-wrapper\">\r\n\t\t\t\t\t\t\t<h6 class=\"title\">\r\n\r\n\t\t\r\n\t\t\t\t\r\n\t\t\r\n\t<\/h6>\r\n\t<div class=\"title-seperator-line\"><\/div>\t\t\t\t<h2 class=\"subtitle\">\r\n\r\n\t\t\r\n\t\t\u00c0 quoi sert un Agent Conversationnel ?\n\n\t<\/h2>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ca4be8 elementor-widget elementor-widget-text-editor\" data-id=\"1ca4be8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce type de programme informatique est tr\u00e8s utilis\u00e9 par de nombreuses entreprises pour faciliter les prises de contact avec les clients.<\/p><p>Les t\u00e2ches et fonctionnalit\u00e9s du <strong>Chatbot<\/strong> varient selon le secteur de l\u2019entreprise et les demandes communes des utilisateurs. En r\u00e8gle g\u00e9n\u00e9rale, cet assistant virtuel sert \u00e0 d\u00e9sengorger le canal t\u00e9l\u00e9phonique du service client en r\u00e9pondant de mani\u00e8re automatis\u00e9e et rapide aux requ\u00eates chronophages (demande de suivi d\u2019une commande, disponibilit\u00e9 d\u2019un produit\u2026).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-039786d horizontal-line-align-left vertical-line-align-bottom square-box-align-center elementor-widget elementor-widget-tm-ele-section-title\" data-id=\"039786d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-ele-section-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tm-sc-section-title section-title line-right-current-theme\">\r\n\t<div class=\"title-wrapper\">\r\n\t\t\t\t\t\t\t<h6 class=\"title\">\r\n\r\n\t\t\r\n\t\t\t\t\r\n\t\t\r\n\t<\/h6>\r\n\t<div class=\"title-seperator-line\"><\/div>\t\t\t\t<h2 class=\"subtitle\">\r\n\r\n\t\t\r\n\t\tChatbot : Un outil en constante \u00e9volution\t<\/h2>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14f50df elementor-widget elementor-widget-text-editor\" data-id=\"14f50df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\"><div class=\"wpb_wrapper\"><p>Initialement, le <strong>Chatbot<\/strong> ne pouvait r\u00e9pondre qu\u2019aux questions pour lesquelles il \u00e9tait programm\u00e9. Gr\u00e2ce au progr\u00e8s constant de l\u2019Intelligence Artificielle, l\u2019<strong>Agent Conversationnel<\/strong>\u00a0gagne en autonomie. D\u00f4t\u00e9 d\u2019algorithmes pointus, il peut d\u00e9sormais analyser et g\u00e9rer ses \u00e9changes de mani\u00e8re plus \u00e9volu\u00e9e qu\u2019avant.<\/p><p>Cette \u00e9volution peut n\u00e9anmoins <strong>cr\u00e9er des confusions chez les utilisateurs<\/strong> : en 2017, 13% des personnes ayant utilis\u00e9 un chatbot ne savaient pas s\u2019ils \u00e9changeaient avec un humain ou une machine.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Qu&#8217;est ce qu&#8217;un Agent Conversationnel? Quel est l&#8217;impact d&#8217;un ChatBot sur l&#8217;exp\u00e9rience d&#8217;un utilisateur de site e-commerce? <\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[71],"tags":[73],"class_list":["post-79395","post","type-post","status-publish","format-standard","hentry","category-documentation","tag-definitions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Wishibam | D\u00e9finitions | Agent Conversationnel<\/title>\n<meta name=\"description\" content=\"Ce type de programme informatique est 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