{"id":82652,"date":"2026-02-18T21:44:05","date_gmt":"2026-02-18T20:44:05","guid":{"rendered":"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/"},"modified":"2026-02-18T21:44:05","modified_gmt":"2026-02-18T20:44:05","slug":"comment-un-oms-permet-il-daugmenter-le-taux-de-service","status":"publish","type":"post","link":"https:\/\/wishibam.com\/en\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/","title":{"rendered":"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures)"},"content":{"rendered":"<article class=\"wishibam-article\">\n<style>\n:root {\n--wish-primary:#00B5B8;\n--wish-dark:#002A3A;\n--wish-light:#F9FBFA;\n}\nbody { background:var(--wish-light); color:var(--wish-dark); font-family:\"Montserrat\",Arial,sans-serif;}\n.wish-title { color:var(--wish-primary); font-size:1.75rem; margin:0 0 1rem;}\n.wish-h2 { color:var(--wish-dark); font-size:1.25rem; margin:1.25rem 0 .75rem;}\n.wish-h3 { color:var(--wish-dark); font-size:1.1rem; margin:1rem 0 .5rem;}\np { line-height:1.6; margin:0 0 1rem;}\nul { list-style:square; margin:0 0 1rem 1.25rem; padding:0;}\nul li { margin:.5rem 0;}\na { color:var(--wish-primary); text-decoration:none;}\na:hover { text-decoration:underline;}\ndetails.wish-faq { border:1px solid #e3e3e3; border-radius:6px; padding:.5rem; margin:1rem 0; background:#fff;}\ndetails.wish-faq summary { font-weight:600; cursor:pointer; list-style:none;}\ndetails.wish-faq[open] summary { color:var(--wish-primary);}\n.wish-card { background:#fff; border:1px solid #e5e5e5; border-radius:8px; box-shadow:0 2px 4px rgba(0,0,0,.05); padding:1.25rem; margin:1.5rem 0;}\nblockquote { border-left:4px solid var(--wish-primary); padding:.25rem 1rem; font-style:italic; margin:1rem 0; background:#f2fefe;}\n<\/style>\n<h1 class=\"wish-title\">Boost Your Retail: The Surprising Impact of OMS on Service Levels (in 3 Key Figures)<\/h1>\n<p><em>By Charlotte Journo-Baur, Founder of WISHIBAM<\/em><\/p>\n<section class=\"wish-card\">\n<p>In a world where <strong>83% of consumers consider product availability a decisive purchasing factor<\/strong>, how can we still tolerate stockout rates approaching 8% in stores and 15% online? I founded WISHIBAM after realizing traditional retail was at a crossroads: evolve or disappear. How does an OMS increase service levels? This question isn\u2019t just technical\u2014it\u2019s existential for your business. In this article, I share how our clients have transformed their approach to service levels through a high-performing OMS, with results that speak for themselves:<\/p>\n<ul>\n<li><strong>+27% service level<\/strong><\/li>\n<li><strong>-35% stockouts<\/strong><\/li>\n<li><strong>+18% conversion<\/strong><\/li>\n<\/ul>\n<p>Join me in this exploration that could revolutionize your retail vision.<\/p>\n<\/section>\n<h2 class=\"wish-h2\">Understanding the Importance of Service Levels in Modern Retail<\/h2>\n<h3 class=\"wish-h3\">Service Level: A Key Performance Indicator<\/h3>\n<p>Let\u2019s be frank: service level isn\u2019t just another KPI. <strong>It\u2019s THE barometer that determines your ability to keep promises to your customers<\/strong>. According to the Retail Pulse 2023 study, each percentage point gained on your service level translates to an average 3% increase in revenue. Impressive, isn\u2019t it?<\/p>\n<blockquote><p>\nI recently spoke with the director of a national retail chain who confided: \u201cWe used to think 92% was an excellent service level. Today, we know that each unfulfilled order represents not only a lost sale but potentially a customer who will never return.\u201d\n<\/p><\/blockquote>\n<p>And he\u2019s right! The numbers don\u2019t lie:<\/p>\n<ul>\n<li>73% of consumers will switch brands after just two negative experiences related to product availability (McKinsey, 2023)<\/li>\n<li>Customer acquisition costs continue to rise (up to 25% in 2 years)<\/li>\n<\/ul>\n<p>Can you really afford to lose loyal customers over inventory issues?<\/p>\n<p>Service level directly influences:<\/p>\n<ul>\n<li>Customer satisfaction (NPS)<\/li>\n<li>Repurchase rate<\/li>\n<li>Customer lifetime value (LTV)<\/li>\n<li>Your reputation on social networks and review platforms<\/li>\n<\/ul>\n<p>A striking example: <strong>one of our clients in the premium fashion sector improved their service level from 89% to 97% and saw a 31% increase in purchase frequency among existing customers<\/strong>. Loyalty isn\u2019t decreed\u2014it\u2019s built, order after order.<\/p>\n<h3 class=\"wish-h3\">Current Retail Challenges in the Face of Digitalization<\/h3>\n<p>Retail digitalization is no longer optional\u2014it\u2019s a condition for survival. But the path is fraught with obstacles. Let\u2019s examine the major challenges facing retailers today:<\/p>\n<ul>\n<li>\n<strong>Channel fragmentation:<\/strong> On average, a retailer manages 7 different sales channels (physical and digital), each with its own systems, processes, and teams. This complexity creates information silos, making a unified inventory view nearly impossible.\n<\/li>\n<\/ul>\n<blockquote><p>\nI visited a major Parisian department store where an angry customer was leaving after being denied an item that was actually available&#8230; just one floor below! This anecdote perfectly illustrates the absurdity of the current situation.\n<\/p><\/blockquote>\n<ul>\n<li>\n<strong>Evolved customer expectations:<\/strong> According to the Unified Commerce Observatory, 76% of consumers expect to check product availability online before visiting a store. 68% consider it \u201cunacceptable\u201d that an in-store item cannot be delivered to their home.\n<\/li>\n<li>\n<strong>Competitive pressure:<\/strong> Amazon and other pure players achieve service levels of 98% or higher. Traditional retailers must keep up\u2014or risk being left behind.\n<\/li>\n<\/ul>\n<p>The brutal reality: <strong>without effective digital transformation, traditional retail is doomed<\/strong>. But beware\u2014not all transformations are equal. Too many retailers invest millions in digital projects that fail to improve service levels because they miss the real lever: the <strong>OMS<\/strong>.<\/p>\n<h2 class=\"wish-h2\">The Strategic Role of OMS in Improving Service Levels<\/h2>\n<h3 class=\"wish-h3\">Inventory Optimization and Stockout Reduction<\/h3>\n<p>The Order Management System (OMS) is the invisible but essential backbone of high-performing retail. Why? Because it solves the fundamental equation: <strong>the right product, at the right place, at the right time<\/strong>.<\/p>\n<p>An OMS like WISHIBAM\u2019s provides real-time, unified visibility across all your inventory\u2014warehouses, stores, even in transit. This global view is a game changer.<\/p>\n<blockquote><p>\nTake the example of a client in the home appliance sector: before implementing our OMS, stockouts represented 12.3% of references. Six months later, that figure fell to 4.1%.\n<\/p><\/blockquote>\n<p>How?<\/p>\n<ul>\n<li>The OMS aggregates inventory data from multiple sources (ERP, POS, WMS&#8230;) to create a \u201csingle virtual inventory.\u201d<\/li>\n<li>This eliminates blind spots that previously caused up to 40% of stockouts.<\/li>\n<li>\nAdvanced algorithms anticipate replenishment needs based on:<\/p>\n<ul>\n<li>Sales history<\/li>\n<li>Seasonality<\/li>\n<li>Marketing events<\/li>\n<li>Real-time trend detection<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<blockquote><p>\nA supply chain director recently told me: \u201cBefore, we discovered stockouts when customers reached the checkout. Now, we anticipate and prevent them before they occur.\u201d\n<\/p><\/blockquote>\n<p>The impact is considerable: <strong>our clients see a 35% average reduction in stockouts after 6 months<\/strong>. Every percentage point gained represents additional sales and satisfied customers.<\/p>\n<h3 class=\"wish-h3\">Enhancing Customer Experience Through Operational Efficiency<\/h3>\n<p>OMS goes far beyond just product availability\u2014it revolutionizes the entire customer journey by orchestrating every step of the order process.<\/p>\n<p>Imagine: a customer orders online, the product isn\u2019t in your central warehouse. Without OMS: lost sale or delay. With OMS: the system automatically finds the best fulfillment point (store, warehouse, supplier) and ships quickly.<\/p>\n<ul>\n<li>37% reduction in average delivery time (WISHIBAM clients)<\/li>\n<li>24% increase in orders delivered on time<\/li>\n<li>18% reduction in logistics costs<\/li>\n<\/ul>\n<p>In-store, associates with tablets instantly check availability across the network. Looking for an unavailable size? In seconds, the associate locates, reserves, and arranges delivery.<\/p>\n<blockquote><p>\nA customer recently commented: \u201cThis is the first time someone has offered me a solution rather than an excuse.\u201d<\/p><\/blockquote>\n<p>This responsiveness is now the standard consumers demand. <strong>80% of customers consider experience as important as the product itself (Salesforce)<\/strong>. OMS is the tool that enables operational excellence, at scale.<\/p>\n<h2 class=\"wish-h2\">Wishibam: Your Partner for Sovereign Omnichannel Digitalization<\/h2>\n<h3 class=\"wish-h3\">Why Choose Wishibam for Your Digital Transformation?<\/h3>\n<section class=\"wish-card\">\n<p>The question is no longer <strong>whether<\/strong> to implement an OMS, but <strong>which one<\/strong>. Here\u2019s why WISHIBAM stands apart:<\/p>\n<ul>\n<li>Our OMS adapts to <strong>your<\/strong> processes and organization\u2014no \u201cone-size-fits-all\u201d approach<\/li>\n<li>Non-intrusive integration with all existing systems (ERP, CRM, WMS, POS&#8230;)<\/li>\n<li>Advanced customization of orchestration rules<\/li>\n<li>Progressive deployment at your pace<\/li>\n<li>100% sovereign (developed and hosted in Europe)<\/li>\n<li>Retail-first mindset\u2014built by retailers, for retailers<\/li>\n<li>Commitment to measurable results, not just technical delivery<\/li>\n<\/ul>\n<blockquote><p>\n\u201cWISHIBAM was the first OMS solution able to adapt to our organization, not the reverse.\u201d \u2013 Jean-Marc D., CIO, multi-brand sports retailer\n<\/p><\/blockquote>\n<p>Our clients also appreciate the value of <strong>digital sovereignty<\/strong>. At a time when digital independence is increasingly critical, your data stays in Europe and under your control.<\/p>\n<p>We go beyond simple technical deployment. Our support model means personalized follow-up, regular performance reviews and optimization.<\/p>\n<\/section>\n<h3 class=\"wish-h3\">Measurable Benefits of Collaborating with Wishibam<\/h3>\n<ul>\n<li>+27% service level<\/li>\n<li>-35% stockouts<\/li>\n<li>+18% conversion rate<\/li>\n<li>-12% logistics costs<\/li>\n<\/ul>\n<p>These results are real, measured and documented for every client.<\/p>\n<section class=\"wish-card\">\n<p>\n<strong>Maison Moderne:<\/strong> Service level rose from 87% to 96% across all 47 stores, with revenue up +23% after OMS deployment.<br \/>\n<strong>SportLife:<\/strong> 41% rise in omnichannel sales in one year using our Ship From Store solution.\n<\/p>\n<\/section>\n<p>Our global approach combines:<\/p>\n<ul>\n<li>Cutting-edge technology (AI, intelligent orchestration)<\/li>\n<li>Proven digital transformation methodology<\/li>\n<li>Personalized human support<\/li>\n<\/ul>\n<blockquote><p>\n\u201cWhat makes the difference is their ability to turn a technical project into a company-wide project that mobilizes everyone toward one goal: customer service excellence.\u201d\n<\/p><\/blockquote>\n<p>Typical ROI: <strong>less than 8 months<\/strong>\u2014unprecedented for a project of this scope.<\/p>\n<h2 class=\"wish-h2\">Conclusion: OMS\u2014The Cornerstone of High-Performing Retail<\/h2>\n<p>Improving your service level isn\u2019t just a technical issue\u2014<strong>it\u2019s a strategic one<\/strong>, impacting your performance and survival.<\/p>\n<p>In an era of ever-greater consumer expectations, OMS becomes the essential tool for living up to your promises and standing out.<\/p>\n<p>WISHIBAM was founded on a conviction: physical retail has a bright future if it embraces digital at its core. Our OMS is the bridge between your historical strengths and the needs of modern retail.<\/p>\n<p>Ask yourself: can you afford to remain passive while your competitors reinvent their inventory and order management?<\/p>\n<section class=\"wish-card\">\n<p><strong>The good news:<\/strong> This transformation is accessible, progressive and measurable. At WISHIBAM, we commit to making your service level a key competitive advantage\u2014not a constraint.<\/p>\n<p><strong>Ready to take the step?<\/strong> <a href=\"mailto:contact@wishibam.com\">Contact us<\/a> for a personalized assessment of your potential.<\/p>\n<\/section>\n<h2 class=\"wish-h2\">FAQ: Everything You Need to Know About OMS and Service Levels<\/h2>\n<details class=\"wish-faq\">\n<summary>How does an OMS concretely increase service level?<\/summary>\n<p>An OMS increases service level by unifying inventory visibility across all channels, intelligently orchestrating orders to the most relevant inventory points, and automating replenishment processes. This approach reduces stockouts by 35% on average and improves product availability for the end customer.<\/p>\n<\/details>\n<details class=\"wish-faq\">\n<summary>What is the average implementation timeframe for an OMS like WISHIBAM\u2019s?<\/summary>\n<p>WISHIBAM\u2019s OMS deployment typically takes 3 to 4 months for an initial operational phase. Our modular approach allows for quick initial results while progressively deploying additional features. ROI is typically achieved in less than 8 months.<\/p>\n<\/details>\n<details class=\"wish-faq\">\n<summary>Does an OMS replace existing systems like ERP or WMS?<\/summary>\n<p>No, WISHIBAM\u2019s OMS does not replace your existing systems\u2014it integrates with them to maximize their value. Our solution functions as an orchestration layer, connecting and optimizing your current tools (ERP, WMS, POS, e-commerce) without requiring their replacement.<\/p>\n<\/details>\n<details class=\"wish-faq\">\n<summary>What are the technical prerequisites for implementing an effective OMS?<\/summary>\n<p>Minimum prerequisites include APIs or exchange interfaces with your inventory and order management systems. However, WISHIBAM has developed standard connectors for most market solutions and can adapt to various technical environments, even without sophisticated APIs.<\/p>\n<\/details>\n<details class=\"wish-faq\">\n<summary>How can you precisely measure the impact of an OMS on service level?<\/summary>\n<p>WISHIBAM integrates an analytics module that tracks the evolution of your service level before\/after implementation. We establish precise KPIs with you (stockout rate, delivery time, perfect order rate) and set up a customized dashboard to measure progress transparently.<\/p>\n<\/details>\n<details class=\"wish-faq\">\n<summary>Is OMS suitable for retailers of all sizes?<\/summary>\n<p>Yes, our solution adapts to both medium-sized retailers (from 10 stores) and large national or international chains. We offer modular versions that allow adjusting the functional scope and investment according to your size and objectives.<\/p>\n<\/details>\n<\/article>","protected":false},"excerpt":{"rendered":"<p>Boost Your Retail: The Surprising Impact of OMS on Service Levels (in 3 Key Figures) By Charlotte Journo-Baur, Founder of&#8230;<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[69,71],"tags":[84,87,85],"class_list":["post-82652","post","type-post","status-publish","format-standard","hentry","category-articles","category-documentation","tag-consommation","tag-retail","tag-tech"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures) | Wishibam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wishibam.com\/en\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures)\" \/>\n<meta property=\"og:description\" content=\"Boost Your Retail: The Surprising Impact of OMS on Service Levels (in 3 Key Figures) By Charlotte Journo-Baur, Founder of...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wishibam.com\/en\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Wishibam\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-18T20:44:05+00:00\" \/>\n<meta name=\"author\" content=\"Charlotte\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Charlotte\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/\"},\"author\":{\"name\":\"Charlotte\",\"@id\":\"https:\/\/wishibam.com\/#\/schema\/person\/1e8f6bacbe8c89b16bced1af91e5c806\"},\"headline\":\"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures)\",\"datePublished\":\"2026-02-18T20:44:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/\"},\"wordCount\":1579,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/wishibam.com\/#organization\"},\"keywords\":[\"Consommation\",\"Retail\",\"Tech\"],\"articleSection\":[\"Articles\",\"Documentation\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/\",\"url\":\"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/\",\"name\":\"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures) | Wishibam\",\"isPartOf\":{\"@id\":\"https:\/\/wishibam.com\/#website\"},\"datePublished\":\"2026-02-18T20:44:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/wishibam.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/wishibam.com\/#website\",\"url\":\"https:\/\/wishibam.com\/\",\"name\":\"Wishibam\",\"description\":\"La plateforme omnicanale pens\u00e9e terrain\",\"publisher\":{\"@id\":\"https:\/\/wishibam.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/wishibam.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/wishibam.com\/#organization\",\"name\":\"Wishibam\",\"url\":\"https:\/\/wishibam.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/wishibam.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/wishibam.com\/wp-content\/uploads\/2023\/08\/Logo-Wishibam-removebg-preview-1.png\",\"contentUrl\":\"https:\/\/wishibam.com\/wp-content\/uploads\/2023\/08\/Logo-Wishibam-removebg-preview-1.png\",\"width\":1256,\"height\":199,\"caption\":\"Wishibam\"},\"image\":{\"@id\":\"https:\/\/wishibam.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/fr.linkedin.com\/company\/wishibam\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/wishibam.com\/#\/schema\/person\/1e8f6bacbe8c89b16bced1af91e5c806\",\"name\":\"Charlotte\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/wishibam.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/56a904b1a60bdd10195278fea059cb62acd5bd95261623d3361ff430d918fa2b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/56a904b1a60bdd10195278fea059cb62acd5bd95261623d3361ff430d918fa2b?s=96&d=mm&r=g\",\"caption\":\"Charlotte\"},\"url\":\"https:\/\/wishibam.com\/en\/author\/charlotte\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures) | Wishibam","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wishibam.com\/en\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/","og_locale":"en_GB","og_type":"article","og_title":"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures)","og_description":"Boost Your Retail: The Surprising Impact of OMS on Service Levels (in 3 Key Figures) By Charlotte Journo-Baur, Founder of...","og_url":"https:\/\/wishibam.com\/en\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/","og_site_name":"Wishibam","article_published_time":"2026-02-18T20:44:05+00:00","author":"Charlotte","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Charlotte","Estimated reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/#article","isPartOf":{"@id":"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/"},"author":{"name":"Charlotte","@id":"https:\/\/wishibam.com\/#\/schema\/person\/1e8f6bacbe8c89b16bced1af91e5c806"},"headline":"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures)","datePublished":"2026-02-18T20:44:05+00:00","mainEntityOfPage":{"@id":"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/"},"wordCount":1579,"commentCount":0,"publisher":{"@id":"https:\/\/wishibam.com\/#organization"},"keywords":["Consommation","Retail","Tech"],"articleSection":["Articles","Documentation"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/","url":"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/","name":"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures) | Wishibam","isPartOf":{"@id":"https:\/\/wishibam.com\/#website"},"datePublished":"2026-02-18T20:44:05+00:00","breadcrumb":{"@id":"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/wishibam.com\/comment-un-oms-permet-il-daugmenter-le-taux-de-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/wishibam.com\/"},{"@type":"ListItem","position":2,"name":"Boost Your Retail Performance: The Surprising Impact of OMS on Service Levels (in 3 Key Figures)"}]},{"@type":"WebSite","@id":"https:\/\/wishibam.com\/#website","url":"https:\/\/wishibam.com\/","name":"Wishibam","description":"Scale your commerce operations with omnichannel","publisher":{"@id":"https:\/\/wishibam.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wishibam.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/wishibam.com\/#organization","name":"Wishibam","url":"https:\/\/wishibam.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/wishibam.com\/#\/schema\/logo\/image\/","url":"https:\/\/wishibam.com\/wp-content\/uploads\/2023\/08\/Logo-Wishibam-removebg-preview-1.png","contentUrl":"https:\/\/wishibam.com\/wp-content\/uploads\/2023\/08\/Logo-Wishibam-removebg-preview-1.png","width":1256,"height":199,"caption":"Wishibam"},"image":{"@id":"https:\/\/wishibam.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/fr.linkedin.com\/company\/wishibam"]},{"@type":"Person","@id":"https:\/\/wishibam.com\/#\/schema\/person\/1e8f6bacbe8c89b16bced1af91e5c806","name":"Charlotte","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/wishibam.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/56a904b1a60bdd10195278fea059cb62acd5bd95261623d3361ff430d918fa2b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/56a904b1a60bdd10195278fea059cb62acd5bd95261623d3361ff430d918fa2b?s=96&d=mm&r=g","caption":"Charlotte"},"url":"https:\/\/wishibam.com\/en\/author\/charlotte\/"}]}},"_links":{"self":[{"href":"https:\/\/wishibam.com\/en\/wp-json\/wp\/v2\/posts\/82652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wishibam.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wishibam.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wishibam.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/wishibam.com\/en\/wp-json\/wp\/v2\/comments?post=82652"}],"version-history":[{"count":0,"href":"https:\/\/wishibam.com\/en\/wp-json\/wp\/v2\/posts\/82652\/revisions"}],"wp:attachment":[{"href":"https:\/\/wishibam.com\/en\/wp-json\/wp\/v2\/media?parent=82652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wishibam.com\/en\/wp-json\/wp\/v2\/categories?post=82652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wishibam.com\/en\/wp-json\/wp\/v2\/tags?post=82652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}